FAQ
About Our Products
What materials are your villa gates made of?
Our villa entrance gates are primarily constructed from high-grade aluminum alloy, with optional stainless steel and wrought iron decorative components. Aluminum gates feature outstanding rust resistance, high strength-to-weight ratio and long service life, making them ideal for outdoor villa courtyards. All materials meet international quality standards for weather durability.
Can your gates withstand harsh weather and different climates?
Yes. Every gate undergoes multi-layer surface treatment — including powder coating, anodizing or wood grain finishing — for anti-corrosion, anti-fading and waterproof performance. They adapt well to high temperatures, heavy rainfall, salt spray and cold weather, and are suitable for coastal, tropical and frigid regions.
What types of villa entrance solutions do you offer?
We provide a full range of products for villas and residential properties: swing gates, sliding gates, pivot doors, telescopic gates, automatic motorized gates, pedestrian courtyard doors and matching fencing. We also supply integrated access control systems including remote control, fingerprint access and license plate recognition.
Customization Service
Do you make custom-sized and custom-designed gates?
Full customization is our core strength. We manufacture gates to your exact opening dimensions, design drawings or reference photos. There is no fixed size limit — we produce everything from small side entry gates to large driveway entrance gates for luxury villas.
Can I customize the color, surface finish and smart access system?
Absolutely. You can select any color from the RAL color chart for powder coating, plus options like wood grain finish, brushed or polished metal. We also integrate various automatic access systems: motor drive, remote control, keypad, fingerprint sensor, license plate recognition and more.
What is the process for a custom order?
1. Send us your requirements (size, design, quantity, functions). 2. We reply with a quotation and design draft within 24–48 hours. 3. Confirm details and arrange deposit payment. 4. Production begins with regular progress updates. 5. Final quality inspection, balance payment and shipment arrangement.
Order & Shipping
How long is the production lead time?
7–15 working days for standard designs; 15–30 working days for fully customized orders, depending on complexity and quantity. For bulk project orders, we can arrange phased production and delivery to match your construction schedule.
Do you ship internationally? What shipping methods are available?
Yes, we export to more than 50 countries and regions worldwide. We offer flexible shipping options: sea freight (LCL / FCL) for bulk orders, air freight for urgent samples, and express delivery (DHL, FedEx, UPS) for small parcels. We can also deliver goods to your nominated forwarder within China.
How are the gates packed for international transport?
Each gate is first wrapped in protective foam film, then packed in reinforced wooden crates with corner protection. Glass panels and hardware accessories are packed separately with shock-absorbing materials. All packaging is built for long-distance ocean and air freight.
Can I order a sample before placing a bulk order?
Yes, sample orders are fully supported. You may order a small-size sample or material swatch to verify quality, color and workmanship. The sample fee can be deducted from your subsequent bulk order.
Installation & After-sales
Are the gates easy to install? Do you provide installation guidance?
Our gates are pre-assembled as much as possible before delivery, with pre-drilled mounting holes and a full set of fittings. We provide detailed installation manuals, dimension drawings and video guides. For large project orders, we also offer remote online installation support.
What is your warranty policy?
We offer a 2-year warranty on the gate structure and surface finish, and a 1-year warranty on motors and electronic accessories. Under normal use, any quality issue within the warranty period will be resolved with free replacement parts or corresponding solutions.
What should I do if I receive damaged or incorrect items?
Please contact us immediately with photos of the outer package and products. We will investigate the issue and arrange replacement, refund or compensation based on the actual situation. Customer satisfaction is our top priority.
Cooperation & Payment
Are you a manufacturer or a trading company?
SanoViaGate is a professional villa gate manufacturer based in Foshan, Guangdong, China. We own our production facility, R&D and design team, covering the entire process from raw material processing to finished product assembly. Factory visits are warmly welcomed.
Do you provide OEM / ODM services?
Yes. We offer comprehensive OEM and ODM solutions for global distributors, contractors, architects and building material companies. We can customize products, packaging and brand labeling according to your requirements.
What payment terms do you accept?
We accept T/T (Telegraphic Transfer): 30% deposit in advance, 70% balance before shipment. For sample orders, we also accept PayPal, Western Union and credit card payment. Other payment terms can be negotiated for long-term cooperative partners.